Terms and Conditions – Flora Garden Store

Terms & Conditions

Flora Garden Store

Effective Date: July 2026

Welcome to Flora Garden Store. By accessing our website or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Flora Garden Store provides plants, planters, gardening accessories, artificial décor, gifting solutions, and gardening services.
By using our website, you agree to comply with these Terms & Conditions and all applicable laws.

2. Products

We strive to display products, colors, sizes, and descriptions accurately.
Since plants are natural products, variations in size, color, shape, and growth are normal and do not constitute defects.
Product availability is subject to stock.

3. Pricing

All prices are displayed in Indian Rupees (₹).
Prices are subject to change without prior notice.
Taxes, shipping charges, or installation charges (if applicable) will be displayed during checkout.

4. Orders

Orders are confirmed only after successful payment.
Flora Garden Store reserves the right to cancel any order due to stock unavailability, pricing errors, or unforeseen circumstances.
Customers will be notified, and eligible refunds will be processed accordingly.

5. Payments

We accept secure online payments through authorized payment gateways.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets

6. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location, weather conditions, and courier services.
Live plants require careful handling; delivery dates cannot always be guaranteed.
Customers must provide accurate delivery details.

7. Plant Care

Proper watering, sunlight, soil, and maintenance are the customer’s responsibility after delivery.
Flora Garden Store is not responsible for plant damage caused by improper care, environmental conditions, or neglect.

8. Garden Services

Garden consultation, makeover, installation, and maintenance services are subject to site inspection and quotation.
Service schedules may change due to weather or operational requirements.

9. Returns & Replacements

Due to the perishable nature of live plants, returns are generally not accepted.
Damaged or incorrect products must be reported within 24 hours of delivery with clear photographs.
Approved replacements or refunds will be processed according to our Return & Refund Policy.

10. Artificial Products & Accessories

Artificial décor, pots, tools, and accessories may be returned only if received damaged or defective.
Items must be unused and returned in original packaging where applicable.

11. Corporate Orders

Bulk orders may require advance payment.
Customized or corporate gifting orders cannot be cancelled once production or packing has started.

12. Intellectual Property

All website content including:

Images
Logos
Product descriptions
Graphics
Website design
Text

belongs to Flora Garden Store and may not be copied or reproduced without written permission.

13. Limitation of Liability

Flora Garden Store shall not be liable for:

Delays caused by courier partners
Natural plant variations
Weather-related damages
Customer handling after delivery
Indirect or consequential losses arising from product use.

14. Privacy

Customer information is collected only for order processing, delivery, customer support, and improving our services. Personal information is handled according to our Privacy Policy and will not be sold to third parties without consent, except where required by law.

15. Website Usage

Users agree not to:

Misuse the website.
Attempt unauthorized access.
Upload malicious software.
Submit false or misleading information.
Engage in fraudulent activities.

16. Cancellation Policy

Orders may be cancelled before dispatch.
Once dispatched, cancellations may not be possible, especially for live plants and customized orders.

17. Force Majeure

Flora Garden Store shall not be held responsible for delays or failure to perform due to events beyond reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, or other unforeseen circumstances.

18. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts where Flora Garden Store operates.

19. Contact Us

For any questions regarding these Terms & Conditions, please contact Flora Garden Store through our official contact details available on the website or our WhatsApp Business account.

Thank you for choosing Flora Garden Store.
Grow Green. Live Beautifully. 🌿