Shipping Policy
Shipping Policy
At Flora Garden Store, we are committed to delivering healthy plants, premium gardening products, and related items safely and on time. Please read our Shipping Policy before placing your order.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Customized, bulk, or corporate orders may require additional processing time.
2. Delivery Areas
We deliver across India, subject to service availability in your location.
Some remote or restricted areas may have limited delivery options or extended delivery times.
3. Delivery Time
Estimated delivery times:
| Location | Estimated Delivery |
|---|---|
| Same City | 1–2 Business Days |
| Metro Cities | 2–5 Business Days |
| Other Cities & Towns | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Product weight and size
- Quantity ordered
- Type of product (Live Plants / Pots / Accessories)
The applicable shipping charges will be displayed during checkout before payment.
5. Live Plant Shipping
Since live plants are delicate and perishable:
- Plants are packed using specialized protective packaging.
- Minor variations in plant size, color, or foliage are natural.
- Slight leaf drop or soil movement during transit may occur and is considered normal.
- Customers should unpack and water the plants as soon as they receive the delivery.
6. Packaging
We take great care in packaging every order to minimize damage during transit.
Our packaging is designed to protect:
- Live plants
- Ceramic pots
- Decorative planters
- Garden tools
- Artificial décor
- Gardening accessories
7. Delivery Attempts
Our delivery partners will attempt delivery to the address provided.
If delivery fails because:
- The customer is unavailable
- The address is incorrect or incomplete
- The phone number is unreachable
additional delivery charges may apply for re-delivery.
8. Order Tracking
Once your order is dispatched, you will receive tracking information via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment.
9. Damaged or Incorrect Deliveries
If you receive:
- A damaged product
- A defective item
- The wrong product
please notify us within 24 hours of delivery by providing:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
After verification, we will arrange a replacement or refund as applicable.
10. Delivery Delays
While we strive for timely deliveries, delays may occur due to:
- Heavy rainfall or extreme weather
- Natural disasters
- Public holidays
- Courier service disruptions
- Government restrictions
- Unforeseen logistical issues
We appreciate your patience and understanding in such situations.
11. International Shipping
Currently, Flora Garden Store primarily delivers within India. International shipping may be available for selected non-perishable products upon request, subject to shipping regulations and additional charges.
12. Bulk & Corporate Orders
Bulk, wholesale, and corporate gifting orders may:
- Require additional preparation time
- Be shipped in multiple consignments
- Have customized delivery schedules based on project requirements
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information
- Ensuring someone is available to receive the order
- Inspecting the package upon delivery
- Reporting any issues within the specified timeframe
14. Shipping Restrictions
Certain products may have shipping restrictions based on:
- Plant quarantine regulations
- Local government guidelines
- Courier service limitations
- Seasonal weather conditions
If an order cannot be delivered due to such restrictions, our team will contact you to discuss available options.
15. Contact Us
If you have any questions about shipping, delivery, or your order status, please contact Flora Garden Store through the contact details provided on our website or our official WhatsApp Business account.
Thank You for Shopping with Flora Garden Store
We are dedicated to delivering healthy plants, premium gardening products, and exceptional service right to your doorstep.
Flora Garden Store
Grow Green. Live Beautifully. 🌿