At Flora Garden Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products and services.

1. Information We Collect

We may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
Company Name (for corporate orders)

Order Information

Products Ordered
Payment Status
Order History
Delivery Preferences

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Analytics Data

2. How We Use Your Information

Your information is used to:

Process and deliver your orders
Provide customer support
Send order confirmations and updates
Improve our website and services
Personalize your shopping experience
Respond to inquiries
Provide gardening consultation and service requests
Send promotional offers (only with your consent)
Comply with legal obligations

3. Payment Security

We do not store your debit card, credit card, or banking details.

All online payments are securely processed through trusted third-party payment gateways using industry-standard encryption.

4. Cookies

Our website may use cookies to:

Remember your preferences
Improve website performance
Analyze visitor traffic
Enhance user experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

Delivery partners
Payment gateway providers
Technology service providers
Government authorities when legally required

All service providers are expected to maintain appropriate confidentiality and security measures.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

While we strive to protect your data, no online system can guarantee complete security.

7. Marketing Communications

With your permission, we may send:

Special offers
New product launches
Gardening tips
Festival discounts
Seasonal promotions

You may unsubscribe from promotional communications at any time.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to third-party websites. Flora Garden Store is not responsible for the privacy practices or content of those external websites.

10. Customer Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications
Request information regarding the data we hold about you

11. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, accounting, and tax requirements
Resolve disputes and enforce agreements

12. Changes to This Privacy Policy

Flora Garden Store reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Flora Garden Store through the contact details provided on our website or via our official WhatsApp Business account.

Your Privacy Matters

By using the Flora Garden Store website, you agree to this Privacy Policy and consent to the collection and use of your information as described above.

Flora Garden Store
Grow Green. Live Beautifully. 🌿