Return & Refund Policy

At Flora Garden Store, customer satisfaction is our priority. We take great care in delivering healthy plants, premium gardening products, and quality accessories. As many of our products are perishable or fragile, please review our Return & Refund Policy before placing your order.

1. Return Eligibility

Returns are accepted only under the following circumstances:

You received a damaged product.
You received a defective item.
You received an incorrect product.
Your order is incomplete or missing items.
The product was significantly different from what was ordered.

2. Non-Returnable Items

The following items are generally not eligible for return:

Live plants (unless damaged or incorrect upon delivery)
Customized or personalized products
Corporate or bulk orders (unless damaged or incorrect)
Gift cards or promotional vouchers
Products damaged due to improper handling after delivery

3. Reporting a Damaged or Incorrect Order

If your order arrives damaged, defective, or incorrect:

Contact us within 24 hours of delivery.
Provide your order number.
Share clear photographs of:
- The product
- The packaging
- The shipping label (if applicable)
Describe the issue in detail.

Our support team will review your request and respond as quickly as possible.

4. Replacement Policy

If your claim is approved, we may:

Replace the damaged or incorrect product.
Ship the missing item.
Offer store credit.
Issue a refund, where applicable.

The resolution will depend on product availability and the nature of the issue.

5. Refund Policy

Refunds may be provided when:

The ordered product is unavailable.
A replacement cannot be arranged.
The wrong product was delivered and a replacement is not possible.
The order is cancelled before dispatch.
A refund is approved after review.

Refunds will be processed using the original payment method whenever possible.

6. Refund Processing Time

Approved refunds are generally processed within 5–10 business days, depending on your payment provider or bank.

7. Order Cancellation

Customers may cancel their order before it has been dispatched.

Once an order has been packed or shipped, cancellation requests may not be accepted, especially for live plants and customized orders.

8. Live Plant Policy

Plants are living products and may naturally vary in:

Height
Shape
Leaf count
Color
Growth stage

These natural variations are not considered defects and are not eligible for refunds or replacements.

Minor leaf shedding or soil movement during transit is also normal.

9. Incorrect Delivery Address

Flora Garden Store is not responsible for orders that cannot be delivered due to:

Incorrect address
Incorrect contact number
Customer unavailability
Refusal to accept delivery

Additional shipping charges may apply for re-delivery.

10. Return Shipping

If a return is approved due to our error (damaged, defective, or incorrect product), Flora Garden Store will bear the return shipping cost where applicable.

If the return is requested for reasons other than our error, return shipping costs may be the customer’s responsibility, subject to approval.

11. Inspection & Approval

All returned products are inspected upon receipt.

Refunds or replacements are processed only after verifying that the reported issue matches the returned product or supporting evidence provided.

12. Bulk & Corporate Orders

Bulk, wholesale, and corporate orders are subject to separate return and refund terms agreed upon at the time of purchase.

13. Contact Us

For return, replacement, or refund assistance, please contact Flora Garden Store through the contact details provided on our website or our official WhatsApp Business account.

Please keep your order number and supporting photographs ready to help us resolve your request quickly.

Customer Satisfaction Comes First

We are committed to providing healthy plants, quality gardening products, and reliable customer service. If something isn’t right with your order, we’ll do our best to resolve it promptly and fairly.

Flora Garden Store
Grow Green. Live Beautifully. 🌿